Support
Contact Support
Email: kais_dev@163.com. Please describe the issue, your app version, iOS version, and the steps that led to it. You may include screenshots with personal information removed. Do not send Apple passwords, verification codes, payment receipts, or bank card details.
Purchases and Restore
Journey Expansion is a one-time in-app purchase with no automatic renewal. Use Restore Purchases on the app's purchase page, and make sure the App Store is signed in with the account used for the original purchase. Request refunds through Apple's Report a Problem page.
Sync and Records
You can use the basic experience without signing in. Cloud sync uses the device's current iCloud account. If network access or storage is insufficient, keep your local records and avoid uninstalling the app. Signing out does not delete cloud records.
Reminders and App Restrictions
Check notification, alarm, and Screen Time permissions in iOS Settings. App restrictions are optional. System permissions, Focus settings, and device state may affect reminders.
Delete Data
See the privacy policy for information about retention, export, and deletion. Clearing local data does not delete iCloud data or revoke Sign in with Apple authorization.